for your information
house policies
Your change / cancellation must reach us at +56981316163 or via emailreservas@casalacolmena.cl
Hours
Check-in: 3-10 PM
Check-out: 11 AM
(or with previous arrangements)
Identification
All national guests must produce a valid ID upon Check-in. International guests must produce a valid passport. International guests must produce a valid passport.
Payments
Consumption
Payment for all house services can be made in cash, credit card, bank transfer, PayPal, or Wise.
Bookings
Payment for your reservation must be received in advance: 50% at the time of booking and 50% at check-in.
Your reservation is confirmed once the payment is received.
Valuables
– Please do not leave important personal belongings or valuables unsecured in your room. The Management will not in any way whatsoever be responsible for any loss / or damage to the Guest’s belongings or any other property from either the room or any other part of the house for any cause whatsoever including theft of pilferage.
– Lost and found items shall be surrendered to the appropriate authorities.
Cancellations
BOOKINGS PER ROOM:
For a full refund, your change / cancellation notice must reach us 7 days prior to your scheduled arrival via wp +56981316163 or via email reservas@casalacolmena.cl
BOOKINGS ENTIRE HOUSE:
For a full refund, your change / cancellation notice must reach us 15 days prior to your scheduled arrival via wp +56981316163 or via email reservas@casalacolmena.cl
Refunds
BOOKINGS PER ROOM:
7 days notice: 100% refund
3-6 days notice: 50% of the value of your stay will be charged.
Notice within 48 hours of your arrival: 100% of the value of your stay will be charged.
Contact us to reschedule your stay.
BOOKINGS PER ROOM:
15 days notice: 100% refund
0-14 days notice: 50% of the value of your stay will be charged.
Contact us to reschedule your stay.
ATTENTION:
All reservations made with a card are subject to a transaction fee at the time of reimbursement.
Pet friendly
BOOK THE STAY OF YOUR PET
Your pets’ stay must be arranged at the time of your reservation and will be granted as per availabilty upon first-come / first-serve basis. We will ask you to accept our STAY POLICIES FOR PETS, holding you responsible for any damage or additional cleaning.
We accept 1 animal per room at $10.000 per stay.