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for your information

house policies

Your change / cancellation must reach us at +56967957313 or via email reservas@casalacolmena.cl

Hours

Check-in: 3-10PM
Check-out: 11AM

(or with previous arrangements)

Conditions

1.

Identification

All national guests must produce a valid ID upon Check-in. International guests must produce a valid passport. International guests must produce a valid passport.

2.

Statement

All guests must fill out the Affidavit of Health, which can be downloaded here and presented to us at the time of Check-in.

Payments

Bookings

The payment of your reservation must be settled in advance.: 50% at the time of booking and 50% 24 hours prior to arrival.

Your reservation is confirmed once the payment is received.

Consumption

Your reservation is confirmed once the payment is received.

Cancellations

For a full refund, your change / cancellation notice must reach us 7 days prior to your scheduled arrival via wp +56967957313 or email reservas@casalacolmena.cl

Refunds

7 days notice: 100% refund
2-6 days notice: 50% refund of the value of your stay.
Notice within 24 hours prior to your arrival: no refund

Contact us to reschedule your stay.

Valuables

– Please do not leave important personal belongings or valuables unsecured in your room. The Management will not in any way whatsoever be responsible for any loss / or damage to the Guest’s belongings or any other property from either the room or any other part of the house for any cause whatsoever including theft of pilferage.

– Lost and found items shall be surrendered to the appropriate authorities.

Pet friendly

We love dogs.
In order not to disturb our other guests, dogs must remain outside the common spaces of the house at all times. We have a fenced area outside where they can stay with other dogs. If your dog doesn’t do well with others, please consider other options.

We love cats too.
In order not to inconvenience other guests and to protect native fauna, cats must remain in your room or on a leash when outdise.

Please bring eating/drinking bowls, food, pooper scooper/litter box/plastic bags, leash/collar and their favorite treats and toys.

DISCLAIMER

Your pets’ stay must be arranged at the time of your reservation and will be granted as per availabilty upon first-come / first-serve basis. You will be asked to sign a disclaimer upon arrival, where you are liable for any damages or extra cleaning.

La Colmena

Address

Ruta 225 km 39,5
Cruce Navarro km2
Ensenada, Puerto Varas, Chile

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