fbpx

for your information

house policies

Your change / cancellation must reach us at +56981316163 or via emailreservas@casalacolmena.cl

Hours

Check-in: 3-10 PM
Check-out: 11 AM

(or with previous arrangements)

Identification

All national guests must produce a valid ID upon Check-in. International guests must produce a valid passport. International guests must produce a valid passport.

Payments

Consumption

Payment for all house services can be made in cash, credit card, bank transfer, PayPal, or Wise.

Bookings Standard Rate

Payment for your reservation must be received in advance: 50% at the time of booking and 50% at check-in.

Your reservation is confirmed once the payment is received.

Bookings Promo Rates

Payment for your stay must be settled in advance: 100% at the time of reservation. Your booking is confirmed once payment is received, which must be made within 24 hours of making the reservation.

Valuables

– Please do not leave important personal belongings or valuables unsecured in your room. The Management will not in any way whatsoever be responsible for any loss / or damage to the Guest’s belongings or any other property from either the room or any other part of the house for any cause whatsoever including theft of pilferage.

– Lost and found items shall be surrendered to the appropriate authorities.

Standard Rate Cancellations

 

BOOKINGS PER ROOM:

For a full refund, your change / cancellation notice must reach us 7 days prior to your scheduled arrival via wp +56981316163 or via email reservas@casalacolmena.cl

 

BOOKINGS FULL HOUSE:

For a full refund, your change / cancellation notice must reach us 30 days prior to your scheduled arrival via wp +56981316163 or via email reservas@casalacolmena.cl

Promo Rates Cancelations

NON REFUNDABLE

Refunds

 

BOOKINGS PER ROOM:

7 days notice: 100% refund
3-6 days notice: 50% of the value of your stay will be charged.
Notice within 48 hours of your arrival: 100% of the value of your stay will be charged.

Contact us to reschedule your stay.

 

BOOKINGS FULL HOUSE:

30-day notice: 100% refund
0-29 day notice: 50% of the value of your stay will be charged.

 

Contact us to reschedule your stay.

 

ATTENTION:

All reservations made with a card are subject to a transaction fee at the time of reimbursement.

 

PROMO RATES ARE NON-REFUNDABLE

La Colmena